In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. We still haven't reached peak Viagogo. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Please remember that you will not be paid for this sale. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Including any such items constitutes a material breach of these terms and conditions. We often link to other websites, but we can't be responsible for their content. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. It depends what the tickets are for and whether 50 per ticket is feasible. by vinay 7 months ago. 6.10 Notices. 0. "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. ; ; When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Why is the price printed on the ticket different to what I paid? As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . 1.1 Introduction. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts I am appalled by the lack of honesty, knowledge and training your staff showed. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 4.1 Double Posting and Removal of Tickets. You also agree not to separately contact the Buyer at any time for any reason. money was still taken out! 1.3 viagogo Guarantee. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. At no time do We provide the Buyer's payment information to the Seller. Jason Ridout, Listing number [protected] The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 5.2 Violations, Termination and Suspension. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We will also add sales or value added tax on our fees as applicable. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . Event dates, times, venues and subject matter, which are listed on the ticket, may change. Note that this is separate from any Tax viagogo is required to charge on its fees. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. This is unacceptable practice and I will pursue this constantly until resolved. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Takes a few years for people to realise they are dodgy. By Posted cordelia movie spoilers In the term oxidizing means whmis. I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. 2.6 Pricing Formats. If You do not qualify, do not use the Services. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. This is so we can promote the sale of tickets and items that You list for sale. 2.2 Registration. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 2.12 Ticket Fulfillment. - The horrible price that I was charged for hockey tickets. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. This complaint was posted by a verified customer. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Excessive pricing, bad communication & despicable customer service and still no tickets! 2.15 Claims under the viagogo Guarantee. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogos agreement with Paris Saint-Germain. Why is the price printed on the ticket different to what I paid? Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. This is misrepresentation. The original face. In Eastnor castle, not specified as outdoor. 7.5 Miscellaneous. 2.10 Collecting Payment. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. 2.8 Payment Authorisation. Search. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. . I'm from singapore and my number is +65 [protected]. When booking on viagogo, even when you select the amount of tickets you want e.g. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. 17th February 2017 - confirmation of ticket purchase If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. 7.1 Ownership of Intellectual Property. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. This is so we can promote the sale of tickets and items that You list for sale. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. 2.4 Listing. 2.9 Notification. Wanting to cancel sale on viagogo deleted1832113 10 Posted 6th Oct 2017 I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. When I first saw the tickets on your site the price given for these were30 so 60 for two. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. order was cancelled! If you can't find your event, you can tell us about it here and we'll add it to our website It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Thus, the ticket price shown (before our fees) may include VAT (UK or other) as appropriate. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. David Birdsall. viagogo allows individuals to sell unwanted tickets on its platform. You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. If You do not qualify, do not use the Services. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. ; . How do I find tickets I've already downloaded? VIAGOGO scams their customers, DO NOT USE IT. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. During this time, the Site will be temporarily unavailable. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 3.4 Indemnity. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. And their reply was investigations will be done. Share your photos and videos with others to prove the truth of your words. You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. To post a ticket for sale on viagogo You must first register with the Site. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. This is not OK and I would not use Viagogo again. What are the viagogo Terms and Conditions? the price it is sold for on the primary market). Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. The tickets through Viagogo cost me over 300 sterling. 2.2 Registration. viagogo charge for cancelling sale. 2.6 Making an Offer. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. We do not control the information provided by other users which is made available through the Site. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. please see in bul point the notes I have made which should evidence the disappointing communication If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. Look forward to your response . The Viagogo Platform allows contracts for the sale of Tickets to be concluded. 6.2 Waiver of Consequential Damages; Liability Limit. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location.