After seeing the problems with inconsistent wheel quality, Electric Bike Company invested in wheel building and truing machines. These innovations and more (I saw other interesting projects underway that arent ready for public release yet) combined with the companys emphasis on local production speak to Electric Bike Companys desire to build high-quality electric bicycles that actually improve lives both of riders and of those in the local community. Besides, test the sensors regularly. The Standard Battery Pack, on the other hand, has the key lock on the battery itself. Ended up replacing the battery and track pad and it was as good as new. Secondly, check the connectors and wiring. Singletracks may receive compensation for purchases made through any affiliate links in this article. Remember to also give your battery some time to reach this optimal temperature zone. If the battery isnt full, you might just need to give it more time. Press Esc to cancel. Keep a fire extinguisher nearby in the event the battery ignites something else. The process will require you to power off the bike, turn off the battery, discharge residual power, unplug a connector and inspect it (take photos of any signs of moisture, debris, or damage), carefully plug the connector back in, turn on the battery, and check if the issue is resolved when you power on the bike. However, 3 mm is the distance considered to be optimum for them. In this case, its good to replace the Pedal Assist Sensor. Theyre sneaky like that. Firstly, insert the throttle and the spacer. Before beginning, ensure that youre following the instructions for the type of battery you have. Some of the main cables that might be loose include: To correct the situation, begin preparing your Rad Power Bike for maintenance. But a repaired one cant provide the expected performance a new one offers. Having a professional to help you out would be a good idea. Rest was upgrades I did for giggles. Reasons being, its extremely dangerous and can pose lethal consequences. German-made Continental tires, Taiwanese-made Tektro Dorado brakes, Korean-made Samsung battery cells, and other parts are all combined to create the final product. Besides, there can be a pedal-assist or throttle system for controlling the motor speed. Just check out the custom-made tires that Electric Bike Company designed, shown below compared to other high-quality tires they have tested. Company JavaScript is disabled. Switching it up and using third-party batteries or chargers could result in the battery being charged too fast or losing capacity. If you must, cover your bike, or do not drive with it through the rain for an extended period of time. Ensure you refill the system with another brake fluid. All Rad Power Bikes come with PAS that puts the motor power in the pedal stroke. The three situations described above represent the most common problems with external standard batteries. Get a good quality charger and charge the battery at the correct voltage. 2023 UpHomely by ISEE PUBLISHING STUDIO. In time those processes can be shifted to injection molding, but Electric BIke Company is still growing, meaning 3D printing provides them flexibility for design changes and doesnt require the same investment as injection molded parts. Simply press this button and hold it for 15 seconds. Welcome Rad Power Bike owners! If there are any loose connections, rectify them. Below are common hydraulic brake challenges and how to fix them: Having a low brake fluid constitutes the most common problem that people encounter as far as brakes are concerned. Started by Panpaper. Now theres a team of dudes in California assembling, installing, and bleeding e-bike brakes instead of some nameless, faceless mystery line worker somewhere around the world. Rad power electric bike batteries come with a battery level indicator. So, you must fix these errors for an uninterrupted electric biking experience on your rad power bike. Radpower bikes mostly come with both PAS and throttle assist systems. Besides, the Rad help center is always there to help you. Lets hear it for our batteries! Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. Support the forum and use my affiliate link: https://bit.ly/2VMSVHl . You can send Micah tips at Micah@electrek.co, or find him on Twitter, Instagram, or TikTok. One customer specifically complained of having six broken spokes. ), PAS feature isnt working effectively, it requires close attention and troubleshooting, A common problem youll encounter is the breakage of the spoke in the rear wheel. However, if you arent confident to DIY the repair job, get professional help. After you use the battery, are you charging it immediately? Lets learn 5 reasons why the rad power bike not working and figure their solutions out. Rad Power Bikes is a Seattle-based company that has invested resources in developing affordable yet high-quality e-bicycles. Keep batteries at room temperature, out of direct sunlight to prevent overheating, Dont store your battery or bike by a single exit point. If it only has one light, and it is green, thats a go signal for you as well. If some new technology comes out, we dont have to find a way to integrate it into many different models, it will immediately fit all of our bikes because we design them this way from the beginning, Sean explained to me. Shop All Ebikes 14-day free trial 1-year warranty Shop by style Shop by model Off-road Go anywhere comfort. Rad Power Bikes RadMini Step-Thru 2 The RadMini Step-Thru 2 is the winner of Best Folding Electric Fat Bike of 2020. For riders 4'8" - 6'0" The Semi-Integrated Battery securely fits within the bike's aluminum housing and can be locked into place with keys included with your bike. ASSEMBLED IN USA. So, its easy to get solutions if you face any problem. Remove the charger from the battery as soon as you see both a red and green light. If youre in a situation where you have to store your bike in less than ideal conditions, take the battery off and bring it inside. Sometimes, the battery itself refuses to power up the bike. And in my line of work, I must have unboxed well over a hundred e-bikes shipped from just about every corner of the world by now. Most Rad bike models use one of the following batteries, both of which can be removed from the bike, but only one of which has a key port on the battery itself. Unlike most e-bikes that arrive partially assembled, Electric Bike Company ships its bikes completely assembled. Now, loosen the clamp bolt with an Allen Key. Click on the following link: The battery problem of your Rad-Power-Bikes electric bike is probably apparent. Its okay to plug in the charger right away, but it may take a few minutes for the charger to start working. A common problem youll encounter is the breakage of the spoke in the rear wheel. Lithium batteries have high energy densities up to 100x higher than a normal battery and are made up of rechargeable cells with intercalated lithium compound or electrolyte between the anode and cathode. Avoid riding your bike in temperatures lower than minus 4F to help maintain normal battery operations. Best Bike Trails | You can do the same to a damaged remote. Mon - Fri: 7 a.m. - 5 p.m. PSTSat & Sun: Closed, Mon - Fri: 9 a.m. - 5 p.m. PSTSat & Sun: Closed. However, you can still ride the bike by peddling manually. Brakes need lots of adjustments to maintain tightness. Want to get back up and running quickly? You need to troubleshoot your bike and correct the problem in such a case. We have sent you an email with instructions to reset your password. Here's what to do: You need to buy another charger. A bike shop in Florida caught fire last month, destroying much of the interior and inventory, according to Bicycle Retailer and News (BRAIN). The Semi-Integrated Battery has the key lock on the frame of the bike, not on the battery. If its not in that position, then the charge level lights will not come on. You can find one or more disconnections or loose connections. FTC: We use income earning auto affiliate links. Squeal noises from brakes are usually annoying. Only charge batteries with the correct charger supplied by the manufacturer. So he designed a DIY electric bicycle conversion kit, which became known as the FUN kit. For that, loosen the handlebar grip cap with a Flat Head Screwdriver. Ann M. Apr 22, 2017 . they can store a lot of energy in a small amount of space good grammar. In case of a loose connection, unplug it and fix it well. Do an inspection and implement relevant replacements. Never open a lithium-ion battery pack. Afterward, park the bike in a dry location to allow the bike systems to dry out before use. Battery came out of the box charged to 3 bars/ about 50%. Enter your email for the top stories in mountain biking, plus product picks and deals delivered to your inbox each week. Located in Southern California. Sometimes, the bike starts and everything works well, but it stops in a middle of a ride. Terms | Privacy. Keep batteries stored in cabinet when not in use, Install a smoke detector near the battery charging station or storage area. The RadCity 5 Plus Step-Thru makes commuting the best part of your day. As Sean explained to me, What we build is a very personal product, these electric bikes. If it doesn't work, find another one. If you find any reasons for connection errors, try to fix them. You may miss out the guide battery mount replacement. If you cant find a solution with these ideas, then review the battery instructions in your bikes Owners Manual. Adjust the magnet ring with a screwdriver to make it straight and parallel. Widgets, Explore Still, many riders dont have clues on how to troubleshoot their rad bikes. Yet the whole thing retails for just $699 and could conceivably turn a conventional beach cruiser or other standard bicycle into an electric bike with high-quality parts for under $1,000. It accelerates the bike with the pedal stroke. First, monitor your battery and look for signs of wear as you would ensure your chain is lubed. If you encounter such challenges, we recommend contacting an expert for a repair or replacement. The one and only solution for you is to replace it. Batteries may take 7-8 hours to achieve a full charge, so be patient. Here, you need to check for damage, moisture, or dirt at the battery base and mount. Our always-on services are here to support you daily. So, rad power has a different fanbase. E-bikes have two notable components that are unique compared to a traditional bike batteries and motors and both can have a unique design from one to the next and a varying level of quality. The battery life depends on several factors, including how frequently an owner discharges and recharges it, but one with these specifications will average about 5 years of Rad riding! The ultimate error in a rad power bike is that the bike refuses to turn ON. Whenever the throttle stop working, you should restore or replace it. https://en.hollandbikeshop.com/advanced_search_result.php?keywords=461997, https://en.hollandbikeshop.com/bicyr-lumotec-iq-x-e-led-headlight-150-lux-black/, http://problemsolversbike.com/products/hubs/axle_nuts_-_25017, http://www.jensonusa.com/Problem-Solvers-Axle-Nuts, http://www.boltscience.com/pages/vibloose.htm, http://www.nord-lock.com/bolted/video-tips-on-reusing-nord-lock-washers/, Known Issues & Problems with Wolff Products + Help, Solutions & Fixes, Known Issues & Problems with Velowave Products + Help, Solutions & Fixes, Known Issues & Problems with Velotric Products + Help, Solutions & Fixes, Known Issues & Problems with Turgo Products + Help, Solutions & Fixes, Known Issues & Problems with TAUBIK Products + Help, Solutions & Fixes. We shut it down right away, dried everything as best we could, and he went back to work. For this, a professional can offer the best assistance. Also, ensure the magnetic ring is at least 2 mm away from the pedal-assist system sensor. The bonnet isn't all smooth, you can see that it's raised a little bit. Consult a local fire department or battery recycling facility for disposal of a damaged battery pack. If your battery isnt charging, try checking to see if the connections are loose and need to be fully seated. Question about balancing the battery. This issue can lead to an accident if you dont attend to it promptly. Wipe down the battery with a dry piece of cloth and store it inside the vehicle. Tune packages include our Basic Tune, Rad Tune, and Rad Overhaul. You must log in or register to reply here. Make sure they are aligning and functioning correctly. Only have 250 miles. Mountain Bike Deals, Copyright 2023 Blue Spruce Ventures LLC | Do you want to buy a battery ? We use cookies to ensure that we give you the best experience on our website. Here are a few best practices aimed at keeping both you and your little 48V friend happy. Never open the battery housing, which will void the warranty and can result in battery damage. After impressing Tektro with its professional assembly process, Tektro granted Electric Bike Company the right to assemble Tektros own brakes locally. While getting a new battery, avoid cheap options. Rad Power Bikes Inc., All Rights ReservedTerms of Purchase | Terms of Use | Warranty | Returns | Privacy Policy. When in doubt, ask an expert for help. The kit also includes a front hub motor, throttle, pedal-assist, and LCD display. Disconnect the battery when it is done charging and store it in a safe place. Replacement batteries have an additional $60 shipping & handling charge. If the battery is damaged, discontinue use and contact Rad Power Bikes Product Support immediately. Required fields are marked with *. Buy only high quality batteries, preferably from the e-bike manufacturer. For that, you can apply dry soap and hot water. 800 miles on a wagon, no real issues, but room for minor improvement. It appears when the battery is not charging correctly. However, they come with some problems that make owning or purchasing them challenging. (adsbygoogle = window.adsbygoogle || []).push({}); My first introduction to the Electric Bike Company actually came last year when I reviewed their flagship model. Let me explain. Our battery rebuild service will bring new life to your eBike and is cost efficient. Keeping it fully charged or fully depleted while in storage can lead to range loss or render it inoperable. Rectify the connection error as I described earlier in the post. What is happening: If you charge the battery and then press the Charge Level button, none of the lights stay illuminated. However, a difference between the voltage of the charger and that of the battery could damage your battery. If your Rad Power Bikes battery is unlike these two types, some helpful tips under "Checking for obvious fixes" may still apply. Thats because Sean had a spray booth facility built in his factory, officially licensed and permitted, so that the company could offer a complete range of custom colors to its riders. So, the PAS stop working when the sensors are corrupted or misplaced. "A problem without a solution is an ill-posed problem". If the LED is not blinking while paddling, the PAS is not working. The Standard Battery Pack, on the other hand, has the key lock on the battery itself. Does your eBike feel tired and cant reach the destinations you once enjoyed? This can be attributed to worn brake linings and fluid leaks. Some of the main cables that might be loose include: The battery connector The wiring harness cable Rad UI display cable Rad UI remote cable The Jumper cable To correct the situation, begin preparing your Rad Power Bike for maintenance. If the sensor is too far from the magnet ring, push it to bring them closer. Find out so what to do to solve this battery problem on your Rad-Power-Bikes electric bike. Pro tip: We know its sometimes difficult to detect exposure, but you can generally tell when the bike has encountered salt or saltwater by the white, chalky residue that salt leaves behind. Cargo & utility Haul it all. That's scary. Does anyone have information about these types of battery issues? I am really hoping Rad will just send me a new battery, but something tells me it's not going to be that simple. It is logically unusable. Lithium Starter Batteries for MotorCycles. Or do you notice that the load is full but your bike is not moving? What is happening: The chargers indicator light is not red, or, for chargers with two lights, neither light is red. So, check the wiring every time before you go for a ride. Again, avoid cheap batteries. You can find one or more disconnections or loose connections. Otherwise, contact radpower bikes and get a new throttle set. The battery came from a bike the owner hadnt been familiar with. Now, check whether the sensor is in the correct position. Fortunately, here are tips for checking and solving these problems in this article. In fact, you wont even find any line workers at Electric Bike Companys factory. I hope you will get a solution. When youre charging up for a ride, keep an eye on the red and green light indicators on the charger. This should go without saying, but you should never immerse or submerge either your battery or your bike in water or other liquid. That price, by the way, ranges from $1,499 to $1,999 for Electric Bicycle Companys current line of electric beach cruisers. And as it turns out, beach cruiser-friendly Newport Beach has proven to be the perfect location to establish the company. Rad power bike motor cutout under load, Frequently asked questions about rad power bikes. And if its damaged beyond repair, make an immediate replacement. Check for any dirt or moisture in the PAS sensor connector. From touring the factory and talking with Sean and his employees, I can see how much care is taken on every component, even the ones not built on-site. Hi-C Battery has got your back. About Us | For the case of the display, unplug the Rad UI Display connector to remove the old unit. Replies 27 Views 5K. They are not serviceable. The charger is designed to stop charging automatically when the battery is fully charged. Here, we recommend inspecting the magnetic ring for any damage or dirt. Dont use generic or third party chargers. Known Issues & Problems with Rad Power Products + Help, Solutions & Fixes. For example, lets say youre going out for your first ride after a big snow day. Many minor errors get solved after resetting the battery. Rad Power Bikes is a reputable brand that has invested so many resources into developing affordable yet high-quality e-bikes. City & commuter Electric Bike company is constantly trying to bring even more of the production in-house. As a manufacturer, use our established service. Simply saying, the motor accelerates as hard as you peddle. A permanent solution would be replacing and cleaning the shoe adjuster. Check the battery monthly, and if necessary, use the charger from Rad Power Bikes to charge the battery to 75% charged. Here, we discuss some challenges with Rad Power Bikes. What you should do: You may not think it at first, but seeing 3 green lights and 1 red light on the Standard External battery indicates a full charge! Let me explain. First, check the battery status of your Rad-Power-Bikes; Second point, check the charger using a multimeter; Third, test the accumulator and, if it does not work, repair its damaged parts, or send it for reconditioning. But its not worth repairing a battery. Generally, the bikes are efficient and geared towards a greener globe. Some batteries have safety vents built into the case. However, make a replacement if its damaged. Thanks for a great website. Put the old controller back on the RR to trouble-shoot and that worked and zero errors after +350 miles. Our electric bikes have won more awards than any other brand from Electric Bike Review. Besides, fuses can prevent short circuits. Rad has tested the heck out of charging the battery using the charger we created to do exactly that job. Who wouldnt want to bring their electric bike on a road trip? Check to see if the connections are loose and need to be fully seated. If you already have an account, click here to reset your password. Here, we recommend applying grease to the pads. However, youre likely to encounter problems such as the bike not starting, PAS sensor not working, hydraulic brake failure, spoke failure, and Rad UI remote & display failure. Find the ebike that fits what you want and need. After removing the grip, you can remove the throttle. Use a Rad charger for the best results. But to ensure perfect cable lengths and optimum performance on its bikes, Electric Bike Company invited Tektros engineers out to see its California factory. So, you can quickly know whether or not the battery has enough charge. However, the bike should be free from loose connections to avoid the motor cut. While no fires have been reported yet, according to a news release, a recall on Santa Cruzs latest Heckler says that the latch mechanism that holds the battery in place can malfunction and drop the battery to the ground or the latch spring may cause wear on the battery housing over time and pose a fire risk. Keep your chain oiled and have regular tune ups for your derailleur system. Buying a Rad Power Bike? Just a hint to (hopefully) spiff up your journalism. This could be due to a damaged or overheated battery, or overcharging a battery. Keep it Cool, Not Cold. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . We still see products using split lock washers, but seldom where they're relied on for safety or security. These fuses are cheap and easily attainable from any local auto store. They briefly flicker red before turning off. In addition split lock washers aren't designed to be reused, as with every time they're compressed the steel loses strength and the sharp edges typically only bite the surface material and nut once. When you strap yours to a bike rack or place it in the back of a truck bed, remove the battery as an added safeguard against the elements and to avoid the risk that it might fall off your bike if its not attached correctly. Copyright 2023 Science Gadget | Powered by WordPress Astra Theme. You will find a power button on the battery. If I wanted to search online what key words for the connection type? Salt has corrosive properties and high electrical conductivity. Electrical board, cables, connectors, fuse : An example of the elements to inspect when your accumulator no longer works. Same case if it releases a voltage higher or clearly lower than normal. Related Article: Rad Power Bike Battery Not Charging (Do This FIRST!). So, I decided to write this blog and contribute to this community. Plus, replacing the battery is easy to do yourself by following these simple steps in the owners manual under battery fuse replacement. The battery charger displays one red light and one green light when it is connected to the battery as she attempts to charge it, the same as when the charger is not connected to a battery. But by performing as much of the process as possible locally in California, Electric Bike Company has been able to remove the weak points normally found on cheaper imported e-bikes. For example, lithium elements which replace those of a lead-acid accumulator can only strengthen the latter. Singletracks Merch | This action can even, in some cases, make your equipment even more efficient and resistant. You dont need to do anything! Consider Replacing the Battery; if it is exhausted and stops charging itself. This setup works for another 48v battery I have, and the Rad Power charger that . What can I do here. A battery which had been sent out of state for service returned to the Florida shop and was left unattended on a charger overnight. This model encompasses Rad Power Bikes' design philosophy to produce machines that combine power with ease, convenience, and accessibility. It even includes Electric Bike Companys high quality, German-made Continental tire. Dec 28, 2022 . Motor and battery are the key components of an electric bike. Several years ago when Aaron was working for Singletracks he spilled coffee on his laptop. Rad Power Bikes Battery Charging: Tips to Follow. If the battery of your electric bike Rad-Power-Bikes no longer works, you can: First, check the battery status of your Rad-Power-Bikes; Second point, check the charger using a multimeter; Third, test the accumulator and, if it does not work, repair its damaged parts, or send it for reconditioning. Rad power bike pedal assist not working, 4. Poor temperature dissipation/ventilation, overvoltage, old batteries, issues with the on-board electronics cam cause it. Get some Spare Connectors and rectify the connection issues by Soldering. Its crucial to keep riding the bike. We recommend inspecting the battery and making a replacement where possible. Its also worth remembering that puddles can hide bigger obstacles that can be hazardous to you and your bike. No ebike is perfect, this is a thread dedicated to sharing known issues or problems with electric bikes from Rad Power as well as any help and solutions you know of. For a better experience, please enable JavaScript in your browser before proceeding. As an Amazon Associate, we earn from qualifying purchases at no cost to You! Dec 6, 2022. What's in an Electric Bike Category Name. They have a specific lifespan on your Rad-Power-Bikes e-bike. That helps ensure that we can update the bikes as quickly as possible. This is important to us, Electric Bike Company CEO Sean Lupton-Smith explained to me. Radrunner battery charging issue. Take your bike to a reputable ebike shop or contact rads help center for consultation. Another common problem with Rad Power Bikes is the failure of the remote and display systems. I walked away from that experience very impressed with the quality of the bike. Secondly, check the connectors and wiring. Upgrades on derailleur and seat advised. Send your tired or defective battery to us and we will take care of the rest. We recommend adjusting the bikes show adjuster. Unplug each of the above connectors and inspect them thoroughly. Search our extensive help center library or chat with an agent. To get a charger that matches your charger, you need to follow these two points: be careful : Before buying a new charger, please make sure that the socket used is working normally. There the bikes are hand-built by a single technician. What you should do: You will not be able to check the battery level unless the key is turned to the ON position. Our team of trained mechanics provide basic service education, routine maintenance, and extensive a la carte services. Getting a power pack from Rad Power Bikes store is better. Riders simply roll the bike out of the box, straighten the handlebars and ride away. Lithium-ion batteries are a good option for e-bike batteries because they can store a lot of energy in a small amount of space, but they can be fickle too. Bike Battery sales and repair | Lithium Battery | bike batteries. After identifying the leak, have the involved part replaced. They help the bike to protect the components from overload. Court; Dec 6, 2022; Replies 3 Views 724. Prepare your camera to record a video of working through the troubleshooting steps below. First of all, clean the PAS sensor. And they dont just lace the motor wheels, they even lace their own front wheels instead of simply buying off-the-shelf standard bicycle wheels. We do not recommend driving with your ebike on a hitch rack in rainy conditions, as the electrical system may be damaged. This is most likely due to 20+ mph and city street braking of a 60 lb bike + rider/gear (So trying to stop around 225-300 lbs?). However, the pedal-assist system is operated and controlled by sensors. The video will help our Product Support team troubleshoot your issue if further troubleshooting is required. This is another major reason why Rad Power Bikes fail to start. This is known as the Goldilocks zone where it is neither too hot nor too cold. Did another ride, battery died after ten minutes again, another 12 hour charged yielded the same results. Wildfire Threat Closes Trails in New Mexico and New Singletrack 4 Hardtail MTBs on Sale, plus SRAM & RockShox AXS 3 Expert Tips to Improve Winter Mountain Bike Performance. 2 YEARS WARRANTY ON ALL NEW EBIKE BATTERIES Home; Shop. Mike, your advice regarding proper torquing of fasteners is spot on and can never be said enough. Today, after charging it for four hours, the battery has not gained any charge as indicated by the bars on the controller. A solid red light indicates that the charger is working normally and that your battery is being charged. Electric Bike Company has a team of twenty-something employees that all live around the community. BRAIN noted that lithium-ion batteries, especially those specd on low-cost e-bikes can present a fire hazard and should never be charged unattended, e-bike experts say.. You need to make a quick replacement to avoid accidents when such happens.