I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. And why wont PayPal help him remove them? In case history it says, closed by PayPal . Were sorry for any problems you may have experienced with the transaction(s).. You need that kind of documentation to prove that these were not legitimate charges. It is not what they offer. Once a case is closed, it can't be reopened or escalated to a claim. If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. How did you fund the payment? I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. A: Wow, that was fast. i purchased a graphics card for my son on 12th April for 383. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. . However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again. Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. The return was being sent from the UK to Israel. The seller never shipped it. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. im in a similar situation and has been ongoing since the end of April. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. i am having the same problem but i dont know if i should just wait. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. Problem Solved: PayPal brushed off a fraudulent, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Los Gatos: Hundreds still without power as Black Road repair project finishes early, Problem Solved: PayPal brushed off a fraudulent charge on my account, After a long delay, De La Souls music arrives on streaming services, Colorado house where JonBenet Ramsey was found dead listed for sale for almost $7 million, Survey: Lack of money the top reason more Americans are not traveling this year, Stanford University sues Santa Clara County to give tax relief to faculty homeowners, Why egg prices are high and California lost its lead. That seems a little suspicious. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. I had to raise a dispute in the Resolution Centre after I received faulty goods and the seller was ignoring me. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. I had not. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! Ive never sent anyone money in dollars. Your source for tips on managing and growing your business with PayPal. Answer (1 of 37): No. Why are there $900 in fraudulent charges on Saleh Tavassolis PayPal account? GrubHub's customer care team handles cancelled orders on a case-by-case basis, factoring in when the order was place and confirmed, the stated reason, and the customer's order history. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. If we're already reviewing your claim, you'll see . .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. Can I-cancel-a-payment-that-I've-already-sent. paypal case closed but no refund. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! Instead, it looks like you received an automated email that suggested no human eyes ever had a chance to review your complaint. Its the certainty. . Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. Once a case is closed, it can't be reopened or escalated to a claim. I opened a dispute on PayPal, reporting an unauthorized transaction. We encourage you to continue working with the seller to see if you can resolve the problem. Request a Paypal refund correctly and get your money back FAST! Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. 1999-2023 PayPal, Inc. All rights reserved. A: Im sorry about these charges. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. "After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal Purchase Protection. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. Was this ever solved? When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". What is more, the case has been closed but on the progressbar, it says " under review by PayPal, estimated resolution 24th of December". I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . If paypal closed the case then normally a refund has already been issued at the same time? We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. Something needs done as i am obviously not the only person. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. Let the seller know why you're closing the dispute, then click Close dispute. But no refund. who am i supposed to believe! Privacy Policy. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. I HAVE NEVER MADE SUCH A REPORT! Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. I tried to call Paypal back but there lined were closed ! PayPal Reviews. I use PayPal sparingly, never above $100, and only from my home computer. This means that PayPal will step in to review the case and decide whether a refund should be paid. Your case was resolved in hours and on Christmas Day. No goods or refund after my case was closed :(. Fill out the form addressing your reason . I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. The item was tracked as far as the city but then nothing else. I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. 4,200,536 reviews on ConsumerAffairs are verified. I still haven't received any refund from PayPal, 5 days have passed . Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. We require contact information to ensure our reviewers are real. how long did it end up taking to get your money back. Its not just the swiftness of PayPals verdict thats troubling. By browsing this website, you consent to the use of cookies. What is the issue? David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. Follow the below instructions to handle PayPal dispute as a seller. Click on "Report a Problem" to open what the company calls a . Separately, I contacted PayPal on your behalf. PayPal account hacked and closed Edit: to solve this, I created a new account based on the old email of the closed one, then contacted the support. You are viewing the PayPal Community Archives. So Im totally confused, no clue what to do next or what's happened to my $500. We would not just close a dispute without having a reason for closing the case. Of course, you should not be liable for a transaction you never made. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. Because there is no buyers protection option available if you transfer money as a friend. and our Christopher Elliott is the chief advocacy officer for Elliott Advocacy. PayPal snubbed me after a fraudster shut my account. There was no warning or request for confirmation. This content may be old or outdated. A review of your paper trail between you and PayPal raised a few red flags. mercy doctors near strasbourg. did you receive your refund yet? If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. . Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. Additional non-returnable items: . I just fear I wont get my 2 grand back. Hopefully, that would have generated a response from a real person. It conducted an in-depth review of many factors and transaction details. within 10 days. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. Product Details The Master 76.2-cm (30-in.) No, you do not always have to return the item if the seller does not bother to respond to a dispute. NO_PREFERENCE. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. west pointe townhomes. A dispute is for you to negotiate with the seller and the seller offer a refund or part refund or whatever. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . Is it OK if we also use cookies to show you personalized ads? Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. I asked " and my money" its fine you will get it back. You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case.