Its why weve led the industry in virtual flex agent services for more than 20 years. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Collaboration tools are a huge part of us being successful, says Myers. To find out more, read our Privacy Policy and Cookie Policy. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Quickly assessing customer needs and providing sound solutions. Which equals no money! Not everyone will be as precious with your business as you are. To find out more, read our Privacy Policy and Cookie Policy. Get started on your new home business Flexibility. Copyright 2023 Okta. The integrations looked complex. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Be a superhero sales agent with great earning potential. Sign an Independent Contractor Agreement. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Go Further; Marketplace. Want to become a Liveops agent? Hard to get in contact with managers for help. Openforce simplifies your contractor management processes by providing a single platform solution. Suite 390. Independent Contractors are responsible for expenses and control their profit and loss. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Want to become a Liveops agent? Okta offered exactly what Live Nation needed. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Users verify their identity by . Have additional questions about applying? Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. We cant do this. Be the customer care voice of top brands, providing best-in-class service. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Remember me. We would like to show you a description here but the site won't allow us. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Login to know the status of the ticket. . Intelligent Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Unlimited Flex Vacation New Parent Leave Protection. Connect and protect your employees, contractors, and business partners with Identity-powered security. After all, says Myers, Okta is arguably the most successful application weve ever deployed. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. We've been partnering with Liveops since 2010 for all our inbound needs. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. No problem. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. We couldnt have done it without Openforce. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Rather, you are self-employed meaning you work for yourself, or your business. (sales@liveops.com) Press & Media. Scottsdale, AZ 85257. See Capabilities for more details. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Login. Attack Protection. Whats it like to be self-employed and provide virtual contact center services? Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Looks like you have Javascript turned off! The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Not sure which client opportunity (or opportunities!) We'd have had to build out a lot of infrastructure. Some clients also pay commissions. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Here's everything you need to succeed with Okta. Community. Support. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Please update your browser to the latest version on or before July 31, 2020. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Since you are self-employed, you are in control of your profits and losses. Want to give someone something unique this holiday season? Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Agent Login Username / Email Forgot password? Copyright 2023 Liveops, Inc. All rights reserved. Its a good company depending on the project you are on. Developer Center. To accept cookies continue browsing as normal. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. Liveops offers work from home in customer service and sales. You can make money teaching it online. From professional services to documentation, all via the latest industry blogs, we've got you covered. Knowledge Base. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Help patients get the most out of treatment plans. Earning potential. Join Liveops Nation and experience the freedom and autonomy of being self-employed! One where youre provided with free warm leads? Copyright 2023 Liveops, Inc. All rights reserved. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . That syncs to Okta and then that person cannot access any applications. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. See all features. Companies across a variety of industries trust Liveops to provide virtual contact center services. We use cookies to improve your experience on our website. Different programs have different pay structures. View our background requirements here. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Provide support to users of top tax software providers. TMCF is the nation's largest organization exclusively representing the Black College Community. This field is for validation purposes and should be left unchanged. Health, Dental & Vision. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Liveops: Flexibility. All rights reserved. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Copyright 2023 Liveops, Inc. All rights reserved. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Liveops exists to improve people's lives, and . Please enable it to improve your browsing experience. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. The background check requires a $24.99 processing fee paid directly to our vendor. Easy global collaboration. Functionality Add this integration to enable authentication and provisioning capabilities. Reach out to us. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Learn about Liveops Enterprise Solutions Click Here . To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. The sign-in URL is the web address you use in your desktop browser to access your company portal. Avoid Recruiting Scams The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. The background check requires a $24.99 processing fee paid directly to our vendor. Sound: Must have a sound card installed and be equipped with speakers or headphones. No matter what industry, use case, or level of support you need, weve got you covered. Freedom. Login here. As a lot of people in the company say: it just works. . I still love it., I strongly recommend not working for this company. Flexibility. But what good is making your own schedule if you cant get a schedule? The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Earning potential. This was a tight category! Want to become an Independent Liveops Agent. Come on board! The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Grow your home business through Liveops client network, working with the brands you know and love. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Remember me. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Earning potential. Were all looking at the same data one version of truth consolidated in a single repository. The typical military family moves every two or three years. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. You don't necessarily have calls every . 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Are you an employee? Independent Contractor management Ditch the paperwork and endless manual tasks. Liveops Nation - Virtual Call Center Community. No ones done this, Huckabay says. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Press & Media. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Take our quick quiz and well recommend our top client matches for you. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. As an agent with Liveops, you are a self-employed independent contractor, not an employee. REDUCE RISK Rest assured your contractor compliance is always audit-ready. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Click herefor technical info. Cons are having to provide your own equipment. Secure your consumer and SaaS apps, while creating optimized digital experiences. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Ditch the paperwork and endless manual tasks. Earning potential. Find ready-to-work contractors where and when you need them. Customers sometimes need to speak with a live agent. Login. Were now out of the back room and working with the business to add direct value, Huckabay says. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Unfortunately they dont pay a minimum per hour like other companies. To find out more, read our Privacy Policy and Cookie Policy. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. GROW YOUR BUSINESS Sign in. Login to track your existing support requests. First, check out our frequently asked questions about the agent experience and application process. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Improving Peoples Lives. Yes! All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Its a huge, huge advantage for us, says Myers. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. fits your experience, personality, and preferences the best? Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. And, no calls equals no pay. Login - LiveOps Inc. Assist customers with orders, questions, and returns. about the agent experience and application. We didnt just evolve the remote contact center model, we revolutionized it. Work from home. Love the flexibility of the jobs, but wish training was paid. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Thats up to you. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Submit an application for an available virtual contact center opportunity. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Log in. Liveops is a legitimate company. Across the web. The freedom of an entrepreneur. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. HSA and PPO Options National and Local Networks Retirement. I like feeling like Im helping people all from the comfort of home. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Keep contractors happy with accurate payments on time, every time. Login to track your existing support requests. Or, if, No college? Consider holiday gift experiences. Autonomy. Support staff employees are great and work hard to keep us busy and motivated. Status. Creatively solving problems. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. GM Regional Customer Care Operations, major utility. McAfee and Norton were almost a tie but by far the most popular amongst agents. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. But we were just relentless, and in one year we moved all of our workloads to the cloud. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Sign an Independent Contractor Agreement. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. . Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. You may also receive performance-based pay or other incentives. But, the site does not guarantee that youll take calls during those hours. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Username or Email Password. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. By Veronicas pandemic story is unfortunately all too common. Innovate without compromise with Customer Identity Cloud. Enterprise Solutions. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Browse case studies, customer service tips and other helpful resources for enterprises. Pay, Vacation time, You get to work from home. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Login to know the status of the ticket. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Copyright 2023 Liveops, Inc. All rights reserved. Still have questions? Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Pros. Want to become a Liveops agent? No problem. The only downside is a lot of training without pay. Flexibility. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Once the Openforceplatform was in place, a major pressure point was released. Norton 360 with LifeLock helps keep your digital life safer.