As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Our story starts with a simple, universal truth: Every business is a people business. * Call Center and Hospitality experience preferred. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Only applicants from locations above will be considered. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia These teams are a critical component of Alights health care,retirement and HR-delivery services. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. They answer inquiries by phone, e-mail, web chat, or social media. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. It's why we're so driven to connect passion with purpose. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Explore careers Media or Investor inquiries? We strive for Excellence Every Day by collaborating with our clients and colleagues. Cons We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. You can also receive alerts via instant message. Pros. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Copyright 2023 Grabjobs Pte.Ltd. Location The mission of our customer care teams exemplifies the need for humanunderstanding. Alight also offers a comprehensive benefits package. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. * Demonstrate a positive attitude, self-awareness and embrace feedback Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Customer Care Representative Human Resources. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. * Initiate new leave cases in our system AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Required Skills. Alight is committed to the continued development of our colleagues. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. https://www.consumer.ftc.gov/articles/0243-job-scams. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Mid Level In addition to a base salary, this position may be bonus eligible. We recognize the importance of a work life balance. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Check out our current jobs that have a virtual/work from home option. We strive for Excellence Every Day by collaborating with our clients and colleagues. Additional pay could include bonus, stock, commission, profit sharing or tips. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Interested in Workday positions? With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Customer Care Representative Human Resources. At Alight, we connect passion with purpose. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. * Use productivity and quality data & metrics to achieve superior customer service results Please note that all salary figures . We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing.