bunk above drivers compartment has failing motor brakes. New 2023 Thor Motor Coach Geneva 25VA Motor Home Class C We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Contact Us. There's a reason why so many choose Thor Motor Coach. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. The issue is not closed nor has resolution been found. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. . Thor Motor Coach. Diesel and gas-powered chassis options. We had the privilege to work with Joe A. the Internet Manager. I left my parking lights on overnight, and it killed the car and house batteries. As I have stated countless times. We are tired and have had enough. I can only speak to the radio wiring in my coach. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. 2 slide outs. All payments are with approved credit through dealer lending source. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. The customer service ************ spoke ith customer service reps who have no customer service at all. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. ******* also says we would NOT be reimbursed for any travel expenses. 2019 Thor Motor Coach Quantum KW29 - Rvusa.com Most of the issues listed on pdf ************************************************************** 2021. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. Tristen should have the additional documentation in his inbox this evening 12-11-2022. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. Your luxury Mercedes Sprinter motorhomes. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! One previous owner purchased it new.We have had multiple issues with the coach. You might find those release tools with the manual for the radio. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Thor Motor Coach's stands behind it's previous response, copied below. Complaints for Thor Motor Coach - Better Business Bureau To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. in fuel costs), then **** will kindly deduct the $2,000. Both electrical circuits must be energized for either radio to work. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. we do not have any videos here. Thor A.C.E. Class A Motorhome - Thor Motor Coach If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. Discover the necessary items to make this an unforgettable adventure! Then I tried the GFI in my 29m bathroom. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. Just for good measure, recheck those easy to access fuses in the panel in the coach. After getting back both radios not working. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! A representative has been notified and will be with you shortly. 1. He was so laid-back and his knowledge was extensive on the motorhome. Fort Wayne, Indiana, United States. 26 gallon black water tank and 31 gallon grey water tank. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. Not a fuse, not a wire. My Thor Rize was not properly built. Message. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! Rates and amount financed are determined by credit history. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. THOR AXXERA RADIOnot working??? - YouTube We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . Select the desired vehicle below to view all the recalls for that particular make & model. We strive to ensure all pricing and information contained in this website is accurate. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). From researching this seems to be a problem with a lot of Thor coaches from that year. I am not in a place where I can plug in and charge the house batteries. I had to send the slide out for access. We purchased a 2020 ************ model **** on September 4, 2019. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. drivers window was installed bad. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Probably have to pull radio out to find inline fuse. AMAZON LINK:. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. 1 swinging tv screen. New to RVing? Plus tax, title and license. There authorized service center is telling me not to get roof patch but replaced. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. We are currently waiting on pictures and an estimate from the service center to determine how to proceed.