In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. In addition to our administration charge, you will have to pay the travel service providers applicable cancellation charges. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. You should also confirm departure times for each onward flight. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. For many airlines, the credit is good through December 31, 2020. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. Some countries have reopened borders to international travelers, with guidelines or restrictions. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Such terms and conditions may be disclosed by use of hypertext links. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). I had leave revoked in the military and had to cancel my trip. Sign up. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. Do not book a roundtrip flight only to use the return portion. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. You will need to input your traveling companions' details before entering your credit card information. Studentuniverse Refund Policy Coupon Code : r/BeamOffers You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. We aim to provide you with an amazing travel experience. I have questions about baggage. You are solely responsible for any such fees as well. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. If you have a layover, you should check if there are transit requirements for that country as well. We may correct any pricing errors on our website at any time. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. There are also plenty of travel deals available to all young people (18-25 year-olds). However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. The active codes can always be found on our Promo Codes Page. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. All refunds will be delayed until the situation stabilises. These are intended to give a guide to the services and facilities you should expect from your accommodation. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. StudentUniverse: Cheap Student Flights It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. We will advise you of the carrier operating each flight in your itinerary. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. Always free! Prices are per person and inclusive of tax unless otherwise indicated. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Coronavirus Airline Policies - StudentUniverse All accommodation ratings are set by the relevant provider. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. Occasionally a travel service provider may have to make changes to your original booking. We know, its very confusing! Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Travelers are responsible for ensuring that they have all necessary travel documents and visas. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. Prices are subject to increase prior to the time you make full payment. Refund Policy. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. StudentUniverse AU has got you covered. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. Sometimes airlines provide us with fares they do not want displayed to the general public. Your travel credit is associated with your original booking. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. You must comply with local government regulations. Some countries also require a machine-readable passport and/or unstamped available pages. We know, its very confusing! Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. However, ***** policy allows rescheduling of your flights until September 2023. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. Conditions can change rapidly in a country at any time. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. Studentuniverse Refund Policy Promo Code : r/BeamOffers You agree that you are bound by such additional terms and conditions. combination of at least two of the following components selected before Log in to your account on our website and go to My Wallet to view your credit. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. 2013-2023 StudentUniverse. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. We are experiencing unprecedented volumes of calls and messages at this time. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. We will advise you of the amount of the deposit and date for final payment at the time of your booking. Sometimes airlines provide us with fares we cannot display online, even to our members. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. The airline will determine eligibility requirements for your companion prior to your purchase. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. We advise travellers to retain sufficient local currency to meet these charges. Were all working overtime to try and help as much as we can. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. Transport and accommodation providers have differing cancellation policies and rules. If you want to pay separately, you will need to make multiple purchases. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. We will try to reach you again as soon as we can. Depends on the airline policy. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. Second, they do not specify the baggage allowance on their e-ticket. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Save your details for a quick and easy checkout process. You can view any fees associated with canceling your ticket under the My Trips section of your account. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. It is your responsibility to ensure you have the proper visas/documents. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. We cannot guarantee that the travel service provider will credit you with point for your booking. Please ask us to confirm what protection may apply to your booking. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. StudentUniverse is not an insurance company. All prices are subject to availability and can be withdrawn or varied without notice. The credit is a one-time use, not like a gift card where you can use it for multiple things. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. However, sometimes the deal may not be available for all dates or to/from all airports.