The bar service on the beach was on point and our drinks never reached the bottoms. SELLING PRICE: $1,500 USD. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. The Dominican Republic shares the island known as the Hispaniola with Haiti. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. Normally, the evening entertainment is not our cup of tea, but after a few drinks, we can get on board. He remembered our names. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. By the end of day one, Jorge who was looking after us by the pool knew our routine of drinks order. Its a must-try if you like Asian food and was our favorite restaurant on the resort. There are a few drawbacks to this beach. They are large beautiful rooms with great amenities. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. Bike ride is a great escape from this great escape. Review. We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano. The resort is beautiful and so well maintained. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. #1 of 10 all-inclusives in Puerto Morelos, Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. We were lucky to get one for the end of the week. Our driver wore a mask and we did too in the enclosed space. We estimate they took away about 25% of the pool chairs and restaurant seats. Things such as tribute acts, traditional Mexican performances, silent discos, and Karaoke are put on. We didnt really see anyone swimming in the ocean when we visited as it really was too choppy for a dip. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. The staff knew exactly what we needed and got the job done. housekeeping team cleaned twice a day, and we always had fresh towels. This was slightly disappointing for us and seems to be a common trend throughout the Excellence chain of resorts that they miss on the local offerings. COVID Safety: We are vaccinated, so felt safe traveling. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. Our driver wore a mask and we did too in the enclosed space. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. Necessary cookies are absolutely essential for the website to function properly. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. Which room amenities are available at Excellence Riviera Cancun? Also located in Spice is a Hibachi experience. The oldest country in the Americas. Please, receive our warmest regards from The Excellence Collection. It was a bit stinky at times though. The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. Excellence Riviera Cancun. Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. The main steakhouse in the resort was pretty underwhelmed by this offering. The commute from the resort to the airport also took over an hour due to traffic. The resort is beautiful. The facilities available at the Excellence are really at an elevated level. It served up all of the traditional Italian dishes you would expect to see on the streets of Rome. 6 meandering pools and an immaculate white sand beach. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. Review of Excellence Riviera Cancun Reviewed March 18, 2011 First, the good. Each night it felt like we were whisked off to a faraway location with some really solid eateries. This wine tastes bad. The Hibachi (Spice) - WOW! Other amenities offered include a business center, laundry services, and airport transfers. SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 Federal 307 Chet-Pto. Tripadvisor performs checks on reviews. Gonzalo and Julio were awesome! The service was that of a 5-star resort and the staff were genuinely just friendly, which was great to see and made you feel so much more at ease. I read hundreds of reviews on Google before selecting this hotel. This expert agency provides consulting, auditing, and training in the most exacting health standards throughout all hotel departments. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. It is just a slight reduction that you wouldn't notice if you haven't been there before. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. Federal 307 Chet-Pto. The resort has a couple of adult only pools and a beach area which made the experience amazing. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) Brands such as Grey Goose, Johnny Walker Black are available. This is the version of our website addressed to speakers of English in the United States. Basmati (Indian), also well done. We really liked the Italian offering here. Although it was a little murky in parts. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area The resort has everything you could imagine for a relaxing getaway. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. Because the staff are so inviting, the crowd that comes here were just as friendly. 15 minutes from the airport. Having stayed in the slate of resorts that the Excellence group has in this region. The service was outstanding, the food was delicious and the resort was super clean. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We did not do the Preferred Club this time, but have. A. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Please, receive our warmest regards from The Excellence Collection. Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes. It might be a good idea to research some of . 2 Excellence Riviera Cancun: Relaxing Get Away - Read 24,088 reviews, view 26,116 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor Excellence Riviera Cancun is an adults only resort (18 years and over). Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. Wedding planners, along with wedding packages and honeymoon packages are available. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. We recommend calling ahead to confirm details. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! Are any cleaning services offered at Excellence Riviera Cancun? Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. The grounds (and beach) were impeccable, the staff was above and beyond helpful, and the food was delicious. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We never leave reviews, because all the other great reviews are true about this place. It means so much when it comes from our guests. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! From what we have read from the reviews, Excellence has really stepped up its game in creating a clean and safe environment in these uncertain times. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Taxis in hotel zone are safe Excellence Club benefits: Six meandering pools wind through their grounds. The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. A. It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. Wi-Fi is free throughout. Pools: The pools are gorgeous and relaxing, but get our first complaint. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. COVID Safety: We are vaccinated, so felt safe traveling. In addition to everything included in the Excellence Wedding Package, this upgraded wedding package option also includes items so that you can keep the celebration going during your Riviera Maya destination wedding, like a cocktail hour and private reception. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos Children Check Availability Excellence Riviera Cancun - Adults Only All Inclusive Overview Reviews Amenities & Policies Carr. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. Please, receive our warmest regards from The Excellence Collection. I had great fun with Gustavo, Paula and Brenda - the entertainers. Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. At Excellence resorts, there is a wide range of rooms on offer. You also have the option to opt-out of these cookies. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit. We look forward to welcoming you back in a heartbeat. A. Overall the food selection was wide and of good quality. As you pull up to the hotel a bellhop will be on hand to take your bags. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. Excellence Riviera Cancun Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. One of the daily activities that are on offer is a guided bike tour of the local area. Im currently at ERC (July again) and the vibe is completely different. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Alejandro at the bar with the pizza oven is great too. There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. For people who like to half float, half walk, it wasn't really possible.The water was maybe three feet deep if not lower. If you go to dinner earlier, the wait will be short or nonexistent. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. Every single person greets you with a smile, from the ground crew to the concierge.And the staff brings us to the reason for the review. That said, there are unique dangers with being in Cancun, like the small risk of violent crime, and alcohol-fueled violence because of the party crowd. COVID Safety: We are vaccinated, so felt safe traveling. When choosing an all-inclusive resort I think the food is the most important element we look at. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. But opting out of some of these cookies may have an effect on your browsing experience. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. Please be aware there is an extra cost for this service. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. Yes, dry cleaning and laundry service are offered to guests. Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants They taught us some Spanish phrases and talked about Bollywood! We will pass your kind words along to the entire team. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. by Adrian updated October 11, 2022, 7:10 pm. It has been a pleasure hosting you and we look forward to seeing you back soon. Half the time our turn down service didn't show, we set up our own beach chairs, service came around every 20-30 minutes, (same as everyone else), nothing was done for our anniversary other than a sash placed over the door all week. A comment about the blue pool floats, please don't hoard them. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area We went to the concierge and they printed out results for us, which they already had tied to our room. Overall the room was nice if not a little bit dated. Excellence Riviera Cancun is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests highest expectations and provide them a service as personalized as possible. The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. I would recommend you go there, much better value. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The french Chez Isabelle is supposed to be their nicest restaurant but. There is a lot of heritage and history in this part of the world. Unfortunately it makes enjoying frozen drinks a little bit of a problem. The portions are tiny so be prepared to order many apps and more than 2 entrees for 2 people. From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. 1.6 miles from Excellence Riviera Cancun Free Wifi Pool All Inclusive Azul Beach Resort Riviera Cancun View Hotel 14,786 reviews 1.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website View more hotels in Puerto Morelos Excellent Poor 22,400 - 22,405 of 24,097 reviews djqueen Vancouver 34 78 Reviewed February 9, 2007 Secrets resorts All your questions answered! We hope to come back in the next few years! COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. Other than requiring masks the Cancun airport was operating like it always has. Please, receive our warmest regards from The Excellence Collection. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. The other pools were pretty much the same temperature as the air around us. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. The entertainment is fun, especially the Silent Party nights. Only two of the pools are heated and these are only heated in the Winter. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. The staff at ERC are nothing short of amazing. The resort was impeccably clean. And here is the next complaint in our review. The food was where the disappointment came. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. Airport - Arrival was quick and easy. The Mile spa is really a top-class offering, but it does come at a premium price.