PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. It is not managed by iFixit staff. Not much help really. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Pressing on button does not illuminate the display nor does the throttle have power. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Returned the v2 and are now trying a m360 instead /crosses fingers. Front wheel cover scraping wheel - easy fix but annoying. GOTRAX - F5 Electric Bike . When it comes to hoverboards, the magic fix-all is called recalibration. The motor does make some noise when first accelerating but goes away. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Has refused refunds. Scooter is in the dumpster. Mine out of the box has this metal grinding sound coming from the back. Contact an authorized service center for more information about replacements. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. %PDF-1.4 % Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Then plug your charger cable into both ends and leave it overnight. So, 3 hours for 4 bars = 45 mins of charging time per bar. Kick stand wobbly. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. If your charger does not turn green when you plug it in, your problem may lie in your charger. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. After fully charging, I prepared for the first ride with the new parts. I also have a V1 and no issues. This issue is new and is being looked at now.. All rights reserved. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Expect More. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. All night charging leads to 15 minutes of riding. Roller Blades/Bikes. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. As an Amazon Associate I earn from qualifying purchases. Check the lights, the brakes, and all the features, and make sure they are all working properly. When the scooter is powered on, press the power button 3 times to switch the speed unit display. If that doesn't work, email support. Looking For The Best Lock For An Electric Scooter? There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. If the scooter works after disconnecting the brake switch then the brake switch is defective. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. 0000002987 00000 n EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Back wheel brake mis-aligned. Has been extremely slow to respond with replacement parts. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. Learn more about your GOTRAX from full overviews and specs to troubleshooting. When you plug your charger into the wall, the indicator light will turn green. Save my name, email, and website in this browser for the next time I comment. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Step 6 Install the battery pack. Next, check to see if there is any damage to either end of your scooters charging cable. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Is a fire hazard. You can get it started again if you press the button so it's probably not a power issue. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Make sure the petals are level with each other and on a flat surface. Has expected us to be scooter technicians to diagnose the problems. Find your product below and click the link to be directed to the specific information for troubleshooting. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. It was pretty easy to do and I was impressed in the modular nature of the system. Aug 15, 2020 Beeping can also indicate uneven pressure on the hoverboard sensors. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! You may want to check your fuse box to see if any fuses are blown. New comments cannot be posted and votes cannot be cast. You can now turn your hoverboard back on.*. You will see the LED lights start to flash. Check which of them the problem is and get it fixed immediately. If your charger does not turn green when you plug it in, your problem may lie in your charger. Choose from Same Day Delivery, Drive Up or Order Pickup. If there is, youll need to buy another one and replace it. :~f 12`L,@" If the battery is fully charged, then the issue is likely with the motherboard or wiring. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. No. bay_blade2000 3 yr. ago That's not what I am saying at all. Check Out Our Guide! Always be sure to consult the . Easy Fix but time consuming. You feel the scooter lose power and your inertia throws you forward. Include an image for extra impact. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. My GoTrax (about 5 months old) started acting weird today. If all of them work normally, then you need a new charger. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Recommended rider age . Problem not solved. As you can see here I was able to do it with my fingers. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Fix Water Leaking From Air Conditioner. I've emailed support but I'm waiting. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Search General questions or product specific choose what you're looking for from our awesome drop down menu. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. But some parents may balk at spending more than $100 on an electric scooter. Jan 7, 2020 All electric scooter have a fuse or a circuit breaker. For example, only standing with one foot on your hoverboard can cause some models to beep. This is a few specific actions that act as a reset for your board and can fix many common issues. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. If you experience problems with any of these models of e-bike file a claim below. Easy fix but annoying. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. So far I've got about 60 miles on it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Will this problem come back? I have had it for over a month now and have had zero problems with it. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. . If you have done these things, but are still having trouble, please contact customer service. It sounds like a bad battery but checking the connections is the first step. The key is to build your own vehicle with its own motor coil wire. rider weight: 154 Lbs. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. You will see the LED lights start to flash. Gotrax is known for adapting its electric vehicles to the needs of consumers. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. {k-m3gKjx Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. . Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. I continue to struggle with GOTRAX's customer support team. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. But when I press the throttle, nothing happens. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. I try and ride economical to maximize range and durability. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Post adapter arcing when plugged in. 21E, 22E, 25E, and 30E - Replace console to fix error code. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. 0000001444 00000 n Missing tire extension - poor quality control. Apr 15, 2021 There are many possible reasons why your Gotrax hoverboard is not balancing. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Turn the key or power switch on and engage the throttle all of the way. The GMAX is one of our most powerful electric scooters to date. All I've done is adjust the brake pads to prevent rubbing. Once you ensure the position is correct, gently slide the pack into the tiller. 0000006755 00000 n Odometer not working. If you can not grip the top with your fingers use a pair of pliers to assist you. I finally received the replacement parts. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Thus can not charge scooter. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Did you find it helpful? If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. Also if there is a critical mass here, we may be able to have the company fix their problems. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. - Easy fix. E03 - Change speed settings or gear. *You may need to perform a recalibration up to three times to fix your issue. Test The Battery Pack On A Scooter That Runs. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. 51 4.7 out of 5 Stars. GOTRAX. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Thank you GoTRAX for fixing my 7 year olds birthday gift! Weight: 17 pounds. Power completely shuts off while riding. Gotrax has also added a longer battery life. Make sure all connections are secure and there arent any exposed wires or noticeable burns. 0000005863 00000 n If damaged do not proceed. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. If still showing error code, contact Customer Support for assistance. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Therealjondotcom 3 yr. ago. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Of course, you could also have an issue with your battery. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Back wheel cover scraping tire. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Tip: Try to lift as straight as possible out of the tiller. Happy to help! This is telling you the charger is working. Has seemingly chose to simply respond but not take action (i.e. $799.00. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. 0000002873 00000 n Grab the new battery pack and ensure that your are installing the battery pack correctly. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Press Power Button once again to power on . Install the locking hook and the two screws into the head unit. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS We'll go through each electric scooter and the error codes that occur. This scooter is giving a E3 Error code and the manual simply states to replace the console. Use caution as extreme force may damage your scooter console or battery connections. Reply, Took mine to the local bike shop. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. There is no doubt that hoverboards are a popular and fun way to get around. I had my second issue within 17 business days of receiving the scooter. . Visit our Battery Pack Load Testing Guide. Please Note, some electric scooters share error codes. . If you find any damage, replace it immediately. Its possible that you got a defective battery. Gotrax scooter not charging? 0000000696 00000 n Power on your scooter and take it for a test drive. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. In this video we take a look inside a GoTrax G2 Scooter. Now you are finished and ready to test your work. Turns on but shows zeros no matter what. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. This was fixed with the company sending a replacement tire. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. We appreciate you customer service and willingness to do the right thing! 0000013506 00000 n This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Brand new battery not holding charge. Press J to jump to the feed. If it's not been used for a while, it might need charging. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Store the screws and hook in a safe location for later use. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Took 8 business days to fix (total of 11 calendar days). Resolved through warranty, in the mail. Only tools required are the 4mm Allen wrench and a set of pliers. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. In addition, I now have the old lithium ion battery I need to figure out how to dispose.