Just wait for the notice to arrive. Today I got to my car after work, My front tyre appeared luminous yellow instead of black. I didnt as I checked payments made again and it clearly said 2.50 paid and have all email/receipt. Anyone know how to write a representation to avoid payment? It is not right that I have to pay more because of mail delay. This demonstrates a fundamental flaw in your accounting system. Check your bank account when you think a payment has been taken twice when you used the Dart charge. The number of visits made to Birmingham's tips would have hit 750,000 in 2022 - if only everyone who had booked a place had bothered to turn up. this seems like a bit of a mess to me and probably why Humber Bridge are holding back on implementing their similar scheme with everything already in place, anyway looks like we crossed twice at easter on way to and from France unaware of the its introduction in Dartford seeing no signage or media warning of its introduction. I also paid before getting fined, well you do when you suddenly remember after a holiday!! The Automatic Number Plate Recognition system that triggers a charge against your car has been found wanting when it comes to reading certain letters such as C and G causing incorrect fines to be issued. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. or does the 14 day extra or does this apply when u receive a fine? What an absolute scam, where does the money go from the fines? At least a week notice is a fair deal. do not use the form above read the guidance on how to make a FOI request email your request to info@nationalhighways.co.uk Dart Charge Contact Centre Phone: 0300 300 0120 From outside the UK:. The Notice says, you have to pay a penalty of 70 Pounds, but if you pay within 14 days, you only have to pay a reduced penalty of 35 Pounds. Motorists who use the crossing have a legal obligation to pay the road user charge, and Dart Charge likewise have a duty to accept it. Beat late payment of the Dartford Crossing charge. So it appears that you have to pay twice for the same crossing. Alternatively, you could A4V the PCN, meaning, that you could get them to accept for value, the fine. After speaking to a friend they said that I would probably get a PCN in the post as I should have paid it before midnight on the Sunday and that I have probably lost the 5 I paid too. Its a French company so all that money being ripped off honest people who are just trying to get from A-B, happy to pay a charge, is going abroad. I pointed out that there is no request for even the date of the crossing to be included when you pay and therefore it is possible to pay. If youre wondering how we work with our partners and how we make money, you can read more about how MoneyNerd works. At no time has the fact that you can no longer pay the toll at the bridge ever been advertised in the North of England, being a Southerner that now lives in tat North its just another example of the southern isolationist attitude of institutions, I just want to cross the bridge not give my live story to some busy body, I dont use cards on line and you try to find a pay point that can complete the transaction, you could just have a text premium number that you could text your registration to, how about that! I was away 1/2 weeks ago, should I pay now or await the letter, saying car not found on system? If you dont pay, they send you a Toll Payment Notice, which costs you 5 NZD. Let me know if you have any problems. Today we received another letter demanding 215 stating that the 2 PCNs remain unpaid! But the biggest problem is that I didnt see that I had to pay for this crossing !!! Ive asked them to roll back the charge or wave it on the basis of a first offence, I have no idea if they will but its worth a shot. All this makes sure, everyone can pay up! And is there any chance to claim that I did not get the first original letter where I was able to pay only for crossing in 14 days ? If you haven't done this, this will 99% be the reason why it got sent to the wrong address, and does not exempt you from paying (and you should also update your log book asap). Since this is a huge money, I think some good solicitors can do something. This is not due to more motorists attempting to avoid payment, but an abject failure of the system to ensure occasional users and foreign visitors know how to pay. Signage on the M25 urges drivers to search online without giving a website URL. Hi, Ive just paid for my crossing twice for Sunday 19th April 2015, will I get penalised for this absent mindedness? Request an accessible format. My Online payment was charged twice. To see how we use, store and share your contact information you can read our privacy policy. Since it was in a hire car, I have no idea if anyone using this car has missed previous payments and thus whether any 14-day extension will be granted. Decision: We all should back up if anyone files a case against them. My wife and I received a fine this week for a return journey, so 70 if paid within 14 days. the hire vehicle company also charging me 35.0 for each incident. How can I deal with it, any suggestion? Pay now and it should stop the penalty being sent out. 2023 Guide, Statute-Barred Debt Time Limits, Your Rights & 2023 Laws, Debt Relief Orders Explained and 2023 Criteria. If you call them, you may be able to pay over the phone then and there anyway. can someone please if I should just wait or call them? I crossed the dart ford crossing On the 24th June 2019 I went to pay the following day in my phone but the page wouldnt fully load I tryed several times to pay the fee that day and the page still wasnt loading the following day i manage to pay online using a pc i also have a receipt for this I have now received a fine for 2 amounts recent one being 102 I dont not find this fair or reasonable as I made several attempts to make the payment the next day before midnight is there anyway I can appeal this. Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button MoneyNerd Limited is an Introducer Appointed Representative of Key Retirement Solutions Limited who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 224987) and is classed as a mortgage and home finance adviser. I know the UK Govt doesnt care but at least I feel I had a way to strike back! DART CHARGE. However, its not just the misreading of number plates that causes the problem. Dont trust HMG Agencies? Then pay and you should avoid a big fine. Just watch out as many people have found the system cant match payments to cars. Its this confusion that is costing motorists cash and helping unofficial websites profit from desperate motorists attempting to beat the payment deadline without the correct information readily available. Thank you Pete, How do I go about appealing. Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. 00000727412022FYfalse000002342600003152560000013372http://fasb.org/us-gaap/2022#AccountingStandardsUpdate201613Memberhttp://fasb.org/us-gaap/2022# . Hi Sanef who operate the system should cancel these fines, but if not, the adjudicator should do so. Amazingly this certificate related to a contravention on the 3/06/15, had detailed the fact that I hadnt responded to previous letters etc. 3. we dont want to set up a pre-payment and leave our money mouldering in the governments coffers because it is only marginally shorter for us to go the Dartford Crossing way than to the north, so we decide each time which way to go round the M25 based on traffic. If I am on holidays in the UK I have no tablet, notebook or computer with me only an old mobile. I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. What is a Payzone shop and where to find it? this is so bad as no time is given whatsoever, now I will have to pay for the penalty despite already spending 5. Hi If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. It seems that my payment doesnt count towards the crossing and just sits in an account..and unbeknown to me I was expected to pay AGAIN when the first letter arrived and had 14 days grace. It says I can appeal this decision to an independent tribunal but I fear the worst and it was lapse into another larger fine. Hi Yes what a system we are from spain april gates open no warning no signs may again same september again same we dit not know becourse road works thinking free of charge than in late november recieved 4 finish of not paying we complain Saying where to pay when we recieved the finish we want to go again dartford crossing putting out van online but say can not find we try to phone after many times put nr this nr that etc line go dead i think this is made special to fuck us for the fines ridiculous how the british goeverment try to make money Now we drive around the m 25 to go to suffolk, Hello, Im Italian, I passed under the tunnel Aug. 16, 2015 with my camper and during the transition I was surprised of the lack of toll, (I had been in London in 2013 and we stopped to pay), today December 1, 2015 I get the sanction and I have to pay 35 pounds, wanted to know if everything is correct, if the company is not doing a scam to all the people who do not know that at that point, things have changed. We are sorry to hear about the disappointment of the operation not going ahead and hope you get good news soon. Hi, How do i deal with this situation? no govt money the crossing generates a massive 75m plus per annum. Despite my willingness to pay, all my attempts failed and a simple slip of memory has cost me dear. I crossed at 5.59 and 50 seconds am the other day.how do I find out if I have to pay, sure I was before 6, but worried they will charge me! I was totally flabbergasted to see my charge. Hi John did you ever get a PCN ? This eBook is for the use of anyone anywhere in the United States and most other parts of the world at no cost and with almost no restrictions whatsoever. So the cycle begins again. Now we pay a 367million contract with Sanef to design and deliver the new free flow system which does not work, and yes on Sunday there was a traffic jam due to road works on the Dartford crossing Something is very wrong here. Im a second-time offender, having simply forgotten to pay the charge on two separate occasions. They have prepared scripts to cut you down when they are speaking to you. Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! Thank you for your thoughts. We forgot to pay immediately, as we had a very long journey the other side of the bridge but did pay when we remembered a week later. It should have done for a first offence. I am just within the 14 days and this is the first time I have used the tunnel. This is the first time I forgot to pay. Save - Print Your document is ready! Hello I would certainly appeal on the grounds you could not have resonably been expected to pay on time. I think this is an absolute disgrace! I used the crossing twice for the first time in 2 years yesterday evening, with my pound coins ready. i dont even know i have crossed the Dartford crossing on 16/01/2016 ,but i dont know any thing about the crossing charges. I do not know if I have paid or not but will go to my local payment point tomorrow and pay in cash as well, then claim my money back from my credit card if they take both the payments. Will they nail us for failing again to pay within 24 hours? DC- It should arrive within 2 weeks. He then said no you paid on the 8th of Feb for a crossing on the 1st of feb. when i advised this was incorrect he said that the fine is for non payment on the 1st of Feb. i advised quite clearly his letter stated the 8th of Feb and i had never recieved anything regarding the 1st Feb. I used the crossing once, got a penalty notice, paid by computer, got a receipt. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I am happy to admit I forgot to pay (its a first offence) but by the time I got a PCN the fine had risen to 107.50 each way :(. We are pushing to get better signage on the motorway, too. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. My advice? mark, Hi Mark, We are just giving information about the new charging system and are not part of the crossing itself.Please call the crossing info line 0300 300 0120. At the bottom of the next page is a button with Make a representation written inside. Maybe Ive just been lucky but worth trying! Hugh. Leaving this until you get to the airport could result in it getting forgotten as you battle your way through a busy terminal and queue-clogged check-in procedure.Pay in advance here. The signs are appalling as you can see from our drivers-eye video. If you don't want to complain online, you can do it by phone or letter. I hope you found the information helpful and that it helps you decide what to do. I went to Bluewater shopping centre, coming from Birmingham, last Friday 6/11/15 & completely forgot to pay the congestion charge until Monday 9/11/15.I subsequently paid the 5 for rtn journey. Warn visitors from overseas: With open borders in Europe, many more people will come to visit the UK from overseas whether on holiday or to see friends and relatives. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. It seems I paid it wrong as I paid it as a one off payment and not a PCN. You sign up and it automatically pays the toll then sends you an invoice. He called me to ask me to pay, I put his registration in and it was confirmed the make, model and colour of his vehicle. I have just done a quick crossing to France had my pennies ready to pay at the bridge, but no way to pay. The arbitrary (and disproportionate) 35 fine is only there to generate money. I wonder how foreign non-english reading drivers cope? We are running at optimum capacity. I tried to pay via the website this evening 20.07.2015. No just use the Payzone finder and make your payment. Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. Whats a PCN worth now? Why I need to pay for some one else? Sep 16, 2022. Okay so Im receiving penalties for a man who doesnt live at my house! How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. These are legally enforceable and are fines issued by local authorities for infringements on public highways. You can pay these online, and if you don't pay within 28 days the cost might increase by 50%. I tried to enter my car registration number on the ghastly and confusing UK gov website and it was refused. Ive seen something about a 14 day exemption for the first time being late to pay the charge, is that true? On Dart tag website it will tell you to prepay at 100s stores often the open all hours type. We thought great thats okay as we have already paid a few days ago. Hi Im hoping you can help. Interestingly, the FIRST PCN was about the LATER crossing and if youve read the letter you get with your first offence it states you may have made additional crossings since the date of issue of the enclosed PCN for which we may not have received valid payments of the road user charge. This includes vehicles exempt from paying road tax because they are used for disabled persons. So I paid the 5 return charge around 4:30am, so four and a half hours late, and hoped for the best. (Last journey 2011) Like Manfred, I have no tablet, notebook or computer with me on my hoilday, only an smartphone without access to data in UK; and paying buy phone is not very easy for a person who dont live in UK. now i received the penalty Charges notice of 35. We therefore also extend this offer of cancelling the penalty charges for these crossings, provided that all outstanding charges What a screw-up! I thought this was correct as the PCN was for 70 and I was paying the toll charge of 2.50. To top it all : unfair and confusing penalty system. TO DISCUSS YOUR CASE I then thought that was done and I have learnt from not paying. I had been charge as a commercial vehicle, the cameras not detecting that my van has a side window which changes the charging rate. During my phone call to your office today 15 August, your customer service representative confirmed that you have not taken payment for the crossing on 28 July. I would love to see how much interest that generates and how they get around the book-keeping for such an outrageous practice. For it to be successful, you need appropriate grounds for appealing. Dear all, Now I received another letter from Dart_crossing that they have not received any payment of my last four crossing. Im more angry with myself than anything else :(. Youll find information on how to appeal to the adjudicator in the rejection letter. I forgot to pay and just was late an hour before I actually made a payment, Really what a scam and stupid way as there are no reminders or anything and they expect you to pay the very same day. So, I assume, I/you would only be liable for the lower penalty charge of 35. Vehicles usually pay 2.50 to use the crossing. Note: An appeal to an independent adjudicator must be made within 28 days of receiving the rejection letter. Siccome sono una persona onesta, ho preferito pagare, con quei soldi sarei salito volentieri sulla london eye con tutta la famiglia e mia figlia e ho rinunciato perch londra per unitaliano cara, mi scoccia veramente tanto avervi regalato quei soldi per un tunnel, adesso lo so la prossima volta piuttosto di passare per il tunnel spendo il doppio di carburante. If you want online payments you should set up a system that works. This is awful :( There were no signs saying to pay on the internet or by phone or anything or id have seen it. Dart charge notices and luton regained the original behavior. I was told by DC a hire company should do the change and I was also told by hire company that DC should do so. I heard an advert on the radio today, about the new Dartford crossing with no booths.call me naive, but I havent been in the tunnel or on the crossing for many many years and I thought it was free as I couldnt find any booths ! However on my Birthday, I came back via the toll as I had no choice and made a mental note to pay it when I got home (how can you pay it when youre driving) but I have kids and a terrible memory, it takes me hours to get home and it is always stressful and it just slipped my mind. I am now being billed for 6 for the 2 crossings and have appealed. Appeal to the independent adjudicator: If your appeal is one of the few that are rejected, you can take it to an independent adjudicator. I received a receipt (attached). I think making an online payment or on the phone (when it starts working again) would be the best bet. I had no idea. 1. Hello Yes, this is true and we agree. They advised me on how to appeal and gave me everything I needed to make an airtight defence. Continued non payment results in a Charge Notice increasing fine by 50%, further costs are added when debt is registered with County Court. I am not sure whether the correct term is theft or extortion or plain bullying but I feel like a little kid whos had his dinner money taken by the school bully. I am the registered keeper and had been given a PCN before and as a first time, I was allowed to pay just the fee for crossing. I just phoned them (0330 300 0120) and explained that I didnt have a clue there was a toll in operation as there were no signs or toll booths. I paid 2.50 for the 05/09/15 then called customer services to ensure that i do not have anything further to pay. When I crossed the bridge there was a lot of cars around me and I was completely focused on finding the good way reading all the signs. Forgot to pay by midnight the following day (we were staying with friends), Paid on Monday. I therefore find that the decision to issue PCN was not a properly exercised discretionary power as allowed for by the Regulations, and therefore procedural impropriety has occurred. They calculate 5 days for delivery at the most ( receipt by the 10th, which is out of the question ), which made the reduced penalty payable by the 24th too late when I got back home on the 29th. Dont expect to get away with fines because the car is registered abroad, either, pan-European collection agents will chase you. Thanks very much. I have never had a speeding fine or parking ticket in my life but this is just ridiculous. When to appeal You then have 28. The UK is a lovely place but the governments are supporting the extortionists every which way you look. It was their computer system that told me what to pay after entering his registration number!!!! Else good bye 1050. If you have not paid by midnight on the day after you use the crossing you will be issued with a penalty charge of 70, on top of the original crossing charge. If they continue to issue incorrect PCNs do I have any process of redress against them?