Just really not clean. I stayed there one more week and asked if they could assign aRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. We were told there was a hot tub at the hotel - there was not one. Omlet station was great the rest of the food cold and old. Nasty and has bed bugs!!!!!! - Review of The Academy Hotel Colorado Its a bit old and outdated, the rooms were a bit dusty. But this would have been bearable had the staff not been downright snotty and rude. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. She e-mailed me a copy of what lookedRead Full Report at bedbugregistry.com, On Mar 24 2011 millergirl73 wrote, We stayed at this hotel last summer, June 2010, and left with some bites on us all. This property has taken steps to provide more sustainable and eco-friendly travel. I love that they tell you how to get to our room. Beautiful facilities, parking lot was a bit dark at night. Contributions should be travel related. Welcome to our newly updated hotel. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. From complimentary high-speed internet to plush beds, this hotel has it all. The hotel is clean, the pool is great, and all the little extras make it a great place for families. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. 15 Top-Rated Hotels in Colorado Springs | PlanetWare We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, 8110 N Academy Blvd, Colorado Springs, CO, Traveled with family and small children, Traveled with family, Traveled with partner, Traveled with family. Yeah right! Rooms are clean and nice but not sound proof. I was not told that the rooms all along the hallway we being renovated. Room 238 had bedbugs. Weird. This is definitely going to be our go to when spending a night in the Springs. Recommendations for addressing a bedbug infestation: Contact apest management professionalwithexperienceand knowledgeofthe inspection, identification, and extermination of bedbugs. Check your selected option for more info. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. But I could not overlook the bed bugs. Top notch guest services., The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice, All staff members were amazing! Overall, okay. Rooms are cozy and comfortable, with bright art work on the walls and sitting areas. I liked the amazing breakfast! This was for the price a grand slam! 8110 N Academy Blvd, Colorado Springs, CO 80920 | 719-598-5770 Check prices, availability or book The Academy Hotel Embassy Suites by Hilton more. The worst bed we have every had. This is a great value. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. We went back to the area for spring break and decided to stay there again because of the location and price. A cable satellite TV is offered in each air-conditioned room at The Academy Hotel Colorado Springs. close to everything i needed to go to. - Terms of use - Privacy - Disclaimer. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. Disliked: Amenities, property conditions & facilities, The property is convenient to the highway and restaurants, Liked: Cleanliness, staff & service, property conditions & facilities. I would recommend it if you can handle the unfriendliness of the staff. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. We will be back. Youll never stay anywhere like for the price. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. The eggs are almost impossible to see when laid on most surfaces. Its the best place we have ever stayed. Bedbugs in room. Booking not found double-check your booking number and PIN then try again. Room was a nice surprise- nice size, comfortable beds and chair. Dinner, Bed Bug Reports The Academy Hotel Colorado Springs, CO Colorado - USA Food was outstanding! Copyright 2020 Scripps Media, Inc. All rights reserved. Building itself is beautiful. Frequent visitors over many years and always pleased. Location A 10-minute drive takes you to Pro Rodeo Hall Of Fame Museum. Please note that a deposit fee is charged per night at this property. A great pool in the lobby which is nice for kids. Posts are solely the responsibility of their respective authors. Mountain View was decent but not sure its worth the up charge. Unfortunately, he was the only one during our stay there that was friendly. If the staff was better, the hotel would be an excellent place to stay. Local, To edit a review youve already submitted, contact our Customer Service team. Nice spacius and clean When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. And it can happen anywhere. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. easy access to the freeway. Breakfast was top notch. But the complaints stop there. Check under the box spring. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. Pet-Friendly Hotel in Colorado Springs | Colorado Springs Marriott Service was excellent and employees were here helpful and friendly. Bed Bug Attorney in Colorado Springs, CO - Bed Bug Lawyers I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. I really didn't know about bed bugs at the time. Colorado Springs Cabins | Cottage and Cabin Rentals | Airbnb The pool was nice and warm Colorado Springs, CO 80920 US 800-766-8524 Reservations@TheAcademyHotel.com Reservation Summary . I loved it! June 12, 2022 . )Icon Color & Report Disclaimer, File a new bed bug report at this location. The following reports are from third party sources. They'll have to be paid for separately during your stay. Thanks! Holiday Inn Express & Suites Colorado Springs South I-25, an IHG hotel, Holiday Inn Express & Suites Colorado Springs-First & Main, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Holiday Inn Express & Suites Colorado Springs Central, an IHG Hotel, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North. If bedbug cases are increasing locally, health department officials wouldn't know it. Wish there was a hot tub for the grownups but no biggie. Breakfast buffet daily. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Friendly and informative front staff. 78 out of 2735 reviews" ". I'll leave them out in the hallway and I will tear that room apart for about 15 minutes looking everywhere," Freeland said. Very condescending when protocol had changed since last time we stayed. Yeah right! Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. We allow a maximum of 2 pets per pet friendly room. language, whether its just a rating or contains comments as well, etc.). When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Disgusting! News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. This was for the price a grand slam! Room was a nice surprise- nice size, comfortable beds and chair. High Ridge Manor Apartments 13445 W. National Avenue New Berlin,WI - 53151 (262) 789-9588 Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Its an older hotel, but its clean and the free breakfast makes it a must stay. The act requires a tenant to promptly notify the tenant's landlord via written or electronic notice when the tenant knows or reasonably suspects that the tenant's dwelling unit contains bed bugs. The rest of the staff was very, very rude and it did not feel welcoming. We went back to the area for spring break and decided to stay there again because of the location and price. A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. The view of Pike's Peak from our room was amazing. Sign up and we'll send the best deals to you. Landlords, in turn, are required to have someone inspect the unit within 96 hours and, if bedbugs are found, neighboring units must also be inspected. Back in the 80s, bedbugs were almost eliminated in the U.S., but exterminators say the chemical that was used to kill them was also harmful to people, so it was later banned by the feds. Loved the hot breakfast buffet with made to order eggs, the pool, the comfy sitting area. Was not really expecting housekeeping but they did come during our 3 day stay. Server was very nice as well. They also have very strict protocol on handling complaints such as this. Rating 10 - Excellent. 2015 The Academy Hotel, Inc. All rights reserved. I have never received such terrible treatment in my life!! Rooms hallways ,pool area, dinning area. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. NEVER again! Stayed at this location for 4 nights (1/13/20 - 1/17/20) and ended up with multiple bedbug bites all over my shoulder, legs and extremities. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. * Complimentary Breakfast: This is not a rash, these are bites! We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. We all have bed bug bites all over us and they are very uncomfortable! Guests can work out in the on-site fitness center or indoor pool. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. Pool area was poorly lit but was heated. The Academy Hotel | 8110 N. Academy Blvd. If the staff was better, the hotel would be an excellent place to stay. Rooms were clean & staff at desk was very polite & professional. Made to order omelettes! We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Amazingly clean. The atrium for the hotel is beautiful. 714 out of 2735 reviews" ", Rating 6 - Okay. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. (Click on the Red Icon to view detailed bed bug reports.) NEVER again! 1691070|4,1674130,1687860,1687860|3,1691070,1687990,1687640,1686320,1653460,1687140,1674130|5,1680920,1680920|1,1674130|1,1685250,1687300,1682710, The Academy Hotel Colorado Springs (Hotel) (USA) Deals, Personal or sensitive info (e.g. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. The Colorado Springs hotel offers a cash machine and a lift along with a storage room and a restaurant. They're also applicable regardless of the comment's tone. Bed Bug - The Academy Hotel Colorado Springs - Tripadvisor Guests are required to show a photo ID and credit card upon check-in. Basically got one night free with purchase of one night compared to other Hotels in same area. The Academy Hotel Colorado Springs - Reservations.com We enjoyed the warm indoor pool and the breakfast options. All staff members were amazing! NEVER again! The place was very cute and cozy. The breakfast was great! Front desk amazing. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 | Fax: 719-598-3434 Review tags are currently only available for English language reviews. 96 out of 2735 reviews" ", Rating 2 - Terrible. Your contribution should be yours. Booked this on a major travel site for an incredibly low price. Great property as a lay over or destination! After 2 days of this I requested a move and was told there were no other rooms available at the same rate. Colorado resort disputes bed bug claims made in viral video - KMGH Pick up the mattresses in the rooms and look under it. Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. Amazingly clean. Do you have a room with a view available? Our room was clean and stocked. Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am We stayed at this hotel last summer, June 2010, and left with some bites on us all. Buffett had a little bit of everything., The room was very nice, clean and in great condition. It's a two bed room. Pizza, A chef was available to make made to order eggs/omelets! Couples in particular like the location they rated it 9.0 for a two-person trip. Children 18 and above are considered adults at this property. The following reports are from third party sources. Check your booking confirmation email to find your booking number and PIN. Restaurant is good. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. The room was large, 900 TV channels and reception area inviting. We enjoyed our stay, The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice. We stayed at this hotel last summer, June 2010, and left with some bites on us all. "One call per month and I was pretty happy. Though the lobby is lovely don't let it fool you! Contributions should be appropriate for a global audience. The bathroom had poop on the toilet when we checked in. Tenants are required to promptly notify landlords when they suspect there are bedbugs present in the unit. didnt really like the bed because it was just ok. Disliked: Cleanliness, staff & service, amenities, property conditions & facilities. * Check-In: 4pm | Check-Out: 11am I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself. Bedbug infestations | Department of Public Health & Environment I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. Colorado Springs CO 80919 This Lodging Facility is NOT a member of the Bed Bug Planet SM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. If you booked through us and want to leave a review, please sign in first. All of which have experienced no problems. Lock in the lowest price from these sites. 15 Best Colorado Springs Hotels - The Crazy Tourist Booking.com does not accept responsibility or liability for any reviews or responses. I then contacted the BBB. On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. All rights reserved. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. Lock in the lowest price from these sites. According to HomeGuide, the average cost of removing bedbugs from a home is between $1,000 and $2,200. Now the bedbugs have made a comeback and the experts have noticed some reasons why bedbugs are spreading. If you stayed at this property through Booking.com, you can write a review. Place all your clothing from your luggage immediately in the dryer for at least 15 minutes at the highest setting upon returning home from travel.