service cloud specialist superbadge challenge 2 service cloud specialist superbadge challenge 2

"my report is looking all correct. Grab a pen and paper. Click the cog in the upper right hand corner. Look at the page layout and enable knowledge. (Hint- search in setup for "support process". For those of you who know me, you probably know that Im lucky enough to have a job that. Would you like to share some details of your current configuration? You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! R&D, A project with Daddy: My favorite daily process! Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I'm at a loss as to what I could be missing. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! You may want to jot down notes as you read the requirements. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Thanks for the help! Let's do this. Could you shoot over a few screenshots of what you have? I had to do a quick refreher on this topic mid-superbadge. I am stuck on challenge 5. We can't find a field called 'Question Long Text Area'. Click on the category and note the "group unique name" - verify that it is Billing_Topics. He laughs when I poke his nose and tries to take toys out of my hand. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Wait 24 hours then re-create the process. thanks a bunch. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Thanks! Some changes are done at Challenge 2. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. ", There are two options for email to case. Well occasionally send you account related emails. Don't be worried if you are updating several page layouts plus the console app. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Are you sure you want "email to case"? This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. You, my amazing reader, get more than tips for a Salesforce Superbadge. Ensure Agents have access to Knowledge when viewing a Case". I got it figured out. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Thanks so much for responding. Use Lightning Knowledge to create a knowledge base for better customer service. It still gives me the same error that it isn't found. Thanks a lot. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Below are tips and gotchas for each report / dashboard. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. It is hard to give many hints about this step without giving away too . R&D, A project with Daddy: My favorite daily process! please verify. These have different SLA milestones an agent has to hit its the same in this section. If you are short on time, start around the 20 minute mark. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. How can you update it as status field is inactive dring recording procedre? (jealous? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Challenge 1: Automate record creation. That is why I referred to the question that was asked to you before on May 31st. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Ensure you create the Cloudy Weather Resolution automated action. "This is a standard app. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. But I didn't complete it. Tonight's challenge involves the creation of two processes. If you need more help, leave a comment! "I have created the Entitlement Process named "Cirrus Support Process" twice now. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". What other fields do you need to add? Hyatt Place New Taipei City Xinzhuang. Review the steps to rename the console to 'Cloud Support Service Console'. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Ensure you set up the routing for Advanced Cases properly. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Goodness! Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Any advice?Thanks in advance! THANK YOU! Service Cloud Specialist Superbadge. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. I'm not sure I would have figured that out if I didn't stumble across this forum. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Billing Topics (Billing_Topics) with Payments and Reimbursements. Hi I am getting the below error. Does this match the requirements? Thank you very much for such an interesting post. Usually this is due to some pre-existing configuration or code in the challenge Org. . "I named the process :"Cloud Technical Team" !Not sure what is going on .. You signed in with another tab or window. Ensure Entitlements are visible on Cases in Lightning. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Ensure the Case Reason and Type Analysis report format is SUMMARY. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). I am the Trailhead Baby! read more, Youre going to think Im totally pathetic for writing about this!!! "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Excellent article and with lots of information. Tags I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Activate your knowledge groups and sub-groups. I made two dollars today! If you are still stuck after that, leave a comment with some more details and I'll take a look. Search for an answer or ask a question of the zone or Customer Support. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. The solution? I tried 10 different possibilities. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Telecom Billing System2. Right now he' taking a nap.so I'm off to edit some reports! Ensure you set up the routing for Basic Cases properly." I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. to your account. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. I dont see any check box under layout properties of Knowledge. Its awesome once its all working. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. * Able to be used on a profile level? High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. I'm sure it's something little! Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? hmmm You do not want to enable all of the checkboxes. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). hey,yes it was, i figured out after you replied. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. What should I do? After changing the name of the inactive user it worked for me. Ensure you group report results correctly. And I've included milestone tracker in the page layout. Trailhead Baby any idea? Have a question about this project? Ive always thought this was pretty cool. The worst error! . Will you be able to guide me? Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. I am going bananas here. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Stuck on Superbadge Apex Specialist Step 1? Good to hear!!! Sorry . Appreciate any help. (I am totally stuck on a CPQ superbadge right now on the last step!). Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! One of my favorite new things this week was taking a shower with my whole block collection. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Could you share a bit more details on what you have done for this step? Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Ensure you create the Cloudy Weather Resolution automated action. For example, Basic vs Premier support. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. *must be completed in lightning experience*1. It is reason i m getting this error. Yes! Tonight's challenge involves the creation of two processes. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Did it help? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I ran into the same issue. "Wrong Queue" is not a queue. Hello. I also got this error. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. hmmm It has been a while, but I believe that just the "standard" profile is what you need. You write beautiful things. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I usually visit your website and I always learn something new from here. Tried it all, from custom : support profile to standard user, even admin. Ensure you set up the routing for Advanced Cases properly. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Rated Accounts by State The record count for state and account rating are automatically added. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. {!Case.OwnerFirstName}, Ursa Major Solar. If yes, this was created in the wrong place. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? The simple things Hey, i'm on challenge 3 and almost done. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. But I have successfully created this service console in my playground. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. for Challenge 7. Please help. Thank you sooo much, you were right! Keep working, great job i believe you should like my post home care specialists. Hi,Oh I got it! Glad you figured it out! This comment has been removed by the author. Thank you for your time and response. I am glad that you figured it out. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. 2 comments Closed . By clicking Sign up for GitHub, you agree to our terms of service and This is my current version name. All reactions. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Rated Accounts by State The record count for state and account rating are automatically added. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'.